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Help Center

Frequently Asked Questions

Damaged Items

My item(s) arrived damaged. What should I do?

Late or Missing Refunds

I have not received my refund yet. Where is it?

Order Cancellations

Can I cancel my order?

Out of Stock (OOS) Items

I just received notice that an item I ordered is out of stock. What does this mean?

I want the item that is out of stock (OOS) instead of receiving a refund. Can I still order it?

Privacy Policy, Return and Refund Policy, and Terms of Service

What is your Privacy Policy?

What is your Return and Refund Policy?

What are your Terms of Service?

Pre-Orders

Searching For

What should I do if I am searching for an item that you do not carry or is out of stock?

Shipping

What do you mean by free shipping?

Do you ship to customers outside of the US?

What days of the week do you ship out?

Taxes

Do I have to pay tax on my purchase?