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Return and Refund Policy

RETURN AND REFUND POLICY

 

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Please keep in mind that ALL SALES ARE FINAL!

 

Returns and Exchanges

Due to the nature of the products that we sell, we are unable to process any returns or exchanges. 

 

Refunds

The only circumstance in which we will process a refund is if you pay for an out of stock item. Please see the section labeled "Out of Stock Items (OOS)" below.

 

Damaged Items  

If your item(s) arrives damaged, we will gladly replace the item.  In order to receive a replacement, you must contact us via email at info@oandhdesigns.com within 7 days of your receipt of the item. If 7 days have passed since you received the item, unfortunately we are unable to offer you a replacement.  Please note that we may request a picture of your damaged item in order to process a replacement.  

 

Order Cancellations  

Need to cancel your order? We will only accept cancellations for up to 8 hours after you place your order. After that, we are unable to accept any cancellations.  Please email us at info@oandhdesigns.com to notify us of your request to cancel your order.  We will only process a refund if your request is received within the listed amount of time above.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5-7 business days.  

 

Late or missing refunds

Refunds typically take 5-7 business days to show up in your account. If you have not received a refund yet, we ask that you first check your bank account again.  Then contact your credit card company as it may take some time before your refund is officially posted.  Next contact your bank. There is often some processing time before a refund is posted.  If you’ve done all of this and you still have not received your refund yet, please contact us at info@oandhdesigns.com.

 

Out of Stock Items (OOS)  

There may be rare circumstances in which we will refund you for an out of stock item.  This may be caused by an error in our inventory or an international order awaiting processing.  Please note that we process our orders in the order that they are received, including international orders.  

 

If you would still like to order the item that is OOS instead of receiving a refund and do not mind waiting for next shipment to be received, please inform us when we contact you about the item.  We will do our best to honor your request but may be unable to do so if we do not plan on restocking the item.

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